Standard Returns


Returns can only be made for products when the initial delivery is being made by our delivery drivers and only in respect of damaged or tampered goods.
The non tampered goods cannot be refused as these have already been paid for by yourself.
Once you have received the goods beyond that delivery, it is understood that you have checked and accept that the items, such as bottles, cans, packets and tins, have not been opened or tampered with.

Change of mind, Replace or Exhange

Once paid for, there is “no change of mind”, replace or exchange scheme unless they are covered by a guarantee policy such as electrical items ordered through us. If we acted as a drop off and delivery service, you must seek the assistance of the original supplier that you dealth with directly in the first place.

Frozen Goods

We cannot accept returns of frozen items once they have left our shop, we would not know if these items have been re frozen.
All items that were frozen by Pick and Mix, were frozen before their sell by dates, these items might include bread, crumpets, bagles, clotted cream, double cream, bacon, sausages, etc.